Terms and Conditions
General Terms and Conditions Monsor
24 Concepts B.V. | Chamber of Commerce: 92861210 | VAT: NL866196572B01 | info@monsor.nl | Rhoon, Netherlands
Version: May 2026
Article 1 – Definitions
In these general terms and conditions, the following definitions apply:
Entrepreneur: 24 Concepts B.V., established in Rhoon, Netherlands, registered with the Chamber of Commerce under number 92861210, VAT identification number NL866196572B01, reachable via info@monsor.nl.
Customer: the natural or legal person who enters into an agreement with the entrepreneur via www.monsor.nl.
Consumer: the customer acting as a natural person and not acting in the exercise of a profession or business.
Business customer: the customer acting in the exercise of a profession or business.
Agreement: any agreement between the entrepreneur and the customer regarding the purchase of products via www.monsor.nl.
Products: all goods offered via www.monsor.nl are offered.
Right of withdrawal: the consumer's right to cancel the agreement within 14 days after receiving a product without giving reasons.
Written: communication by email or via the contact form on www.monsor.nl.
Article 2 – Applicability
These general terms and conditions apply to every offer from the entrepreneur and to every agreement concluded between the entrepreneur and the customer. By placing an order, the customer declares to have taken note of these terms and conditions and to accept them. Deviations are only valid if expressly agreed upon in writing. The entrepreneur explicitly rejects the applicability of any general terms and conditions of the customer. The entrepreneur reserves the right to change these terms and conditions. Changes do not apply to ongoing agreements. The most current version can always be found on www.monsor.nl.
Article 3 – Offer and conclusion of agreement
All offers on www.monsor.nl are non-binding and subject to availability. Obvious mistakes or errors in the offer, including printing and typing errors or incorrect price indications, do not bind the entrepreneur. An agreement is concluded at the moment the customer places an order and the entrepreneur confirms it via a confirmation email. The entrepreneur reserves the right to refuse or cancel an order without giving reasons, including in case of sold-out stock, suspected fraud, incorrect customer details, or force majeure. In case of cancellation by the entrepreneur, the amount already paid will be refunded as soon as possible.
Article 4 – Prices
All listed prices include VAT and exclude shipping costs, unless otherwise stated. Shipping costs are displayed during the ordering process. The entrepreneur reserves the right to change prices. Price changes do not apply to already confirmed orders. In case of an obviously incorrect price due to a technical or input error, the entrepreneur is not obliged to deliver the order at that price. The entrepreneur will inform the customer as soon as possible and offer the option to cancel the order with a full refund.
Article 5 – Payment
Payment must be made via the payment methods offered on www.monsor.nl, including iDEAL, Bancontact, Visa, Mastercard, and PayPal. Payment is made before the order is processed and shipped. In case of late or failed payment, the entrepreneur reserves the right to cancel the order. The entrepreneur is not responsible for damage or delays caused by malfunctions at external payment service providers.
Article 6 – Delivery
The entrepreneur strives to process and ship orders placed on working days before 12:00 PM on the same day. The stated delivery times are indicative and do not constitute a strict deadline. Exceeding the delivery time does not entitle the customer to compensation, unless there is intent or gross negligence on the part of the entrepreneur. Delivery takes place at the delivery address provided by the customer. The customer is responsible for the accuracy of the provided delivery address. In case of an incorrect or incomplete address, any additional costs are borne by the customer. The risk of loss or damage passes to the customer at the time of delivery. The entrepreneur is not liable for loss, theft, or damage during transport by third parties.
Article 7 – Right of withdrawal
The consumer has the right to cancel the agreement without giving any reason within 14 days after receiving the product. The consumer must communicate this via info@monsor.nlAfter notification, the consumer has another 14 days to return the product. The costs of return shipping are borne by the consumer, unless otherwise agreed. The product must be returned unused, undamaged, and in its original condition and packaging. After receipt and inspection, the entrepreneur will refund the purchase amount including any standard shipping costs within 14 days via the original payment method. The entrepreneur reserves the right to postpone the refund until the product has been received and inspected.
The right of withdrawal is excluded for products that cannot be returned for hygienic reasons after opening the sealed packaging, if this is clearly stated with the product, in accordance with article 6:230p sub f BW.
The right of withdrawal does not apply to business customers.
Article 8 – Conformity and warranty
The entrepreneur guarantees that the products comply with the agreement, the specifications stated in the offer, and the reasonable requirements of soundness and usability, all in accordance with the statutory provisions and government regulations existing on the date the agreement was concluded. Defects or incorrectly delivered products must be reported in writing within 14 days of receipt via info@monsor.nl, stating the order number and a description of the defect. In case of defects, the customer is entitled to repair, replacement, or refund at the entrepreneur's discretion. Normal wear and tear, incorrect use, careless handling, or use contrary to the instructions are excluded from the warranty.
Article 9 – Liability
The entrepreneur's liability for direct damage is in all cases limited to the amount paid for the respective product, with a maximum of the amount paid out by the entrepreneur's liability insurance in the relevant case.
The entrepreneur is never liable for indirect damage, consequential damage, lost profits, missed savings, damage due to business interruption, immaterial damage, or any other form of damage other than direct damage.
The entrepreneur is not liable for damage resulting from incorrect, careless, or unprofessional use of the products, use contrary to the instructions on the packaging, use for purposes other than those for which the products are intended, or use by persons for whom the product is not intended.
The entrepreneur is not liable for damage caused by shortcomings of third parties, including carriers, payment service providers, or other engaged parties.
The liability limitations included in this article do not apply if the damage is the result of intent or deliberate recklessness by the entrepreneur.
For consumers, the statutory provisions regarding product liability under section 6.3.3 of the Dutch Civil Code apply without prejudice.
Article 10 – Force Majeure
The entrepreneur is not obliged to fulfill any obligation if prevented from doing so due to force majeure. Force majeure is understood as any circumstance beyond the entrepreneur's control that temporarily or permanently prevents the fulfillment of the agreement, including but not limited to: fire, flooding, strikes, government measures, disruptions in energy supply, disruptions in internet or telecommunication connections, shortcomings of suppliers or carriers, and pandemics. If the force majeure situation lasts longer than 30 days, both parties have the right to terminate the agreement without any compensation being due. Amounts already paid will be refunded in that case.
Article 11 – Intellectual Property
All intellectual property rights related to the website www.monsor.nl, the products, the Monsor brand, and all related content, including texts, images, logos, designs, and other materials, are owned by 24 Concepts B.V. or licensors of the entrepreneur. The customer is not permitted to reproduce, disclose, or exploit any content without prior written permission from the entrepreneur. In case of violation, the entrepreneur is entitled to claim damages and take legal action.
Article 12 – Personal Data
The entrepreneur processes personal data of the customer solely for the purpose of executing the agreement and in accordance with the General Data Protection Regulation (GDPR). Data will not be shared with third parties without consent, except for parties necessary for the execution of the order, such as carriers and payment service providers. The customer has the right at all times to access, correct, or delete their personal data. For more information, please refer to the privacy policy at www.monsor.nl.
Article 13 – Complaints
Complaints about products or services must be reported in writing as soon as possible, but no later than 14 days after discovery, via info@monsor.nl, stating the order number and a clear description of the complaint. The entrepreneur aims to respond to complaints within 5 working days. If a complaint is not resolved satisfactorily, the consumer may submit a dispute to the Disputes Committee via the ODR procedure at ec.europa.eu/consumers/odr or turn to the competent court.
Article 14 – Applicable Law and Competent Court
All agreements between the entrepreneur and the customer are exclusively governed by Dutch law. The applicability of the Vienna Sales Convention (CISG) is excluded. Disputes shall be exclusively submitted to the competent court in the district of Rotterdam, unless mandatory law prescribes another court. For consumers, the mandatory provisions of the consumer law of the consumer's country remain unaffected.
Article 15 – Final Provisions
If any provision of these general terms and conditions is found to be void or is annulled, the remaining provisions shall remain fully in effect. The entrepreneur and the customer will consult to agree on a new provision to replace the void or annulled provision, taking into account the purpose and intent of the original provision as much as possible. The entrepreneur's failure to exercise any right does not constitute a waiver of that right.